About us

Inchwater is an award-winning home care provider and is owned by husband and wife team, Paul and Maddie Watts, who each have more than thirty years of hands-on experience in care, and have strong connections with the Kent area.

We have a strong office team who are there to support caregivers as well as clients. Our 24hr on-call line is available to all staff in case support is needed, and managers have often attended visits to provide a helping hand to caregivers.



Hazel Norton
Registered Manager


With a background in adult social care, takes responsibility for all aspects of care delivery. Hazel has an NVQ Level 5 in Health and Social Care and takes the lead across all Care Management tasks.


Lauren Amy supports caregivers through their career with us. She takes the lead in recruitment and retention, ensuring all staff have the right qualifications and skills to manage their role. She has a CIPD Level 5 diploma in Human Resource Management and is currently studying for her Level 5 in Health & Social Care.

Lauren Amy Lord
Asst Care Manager Manager
Michelle Cribben


Michelle is responsible for creating the weekly rotas, ensuring caregivers are matched to the right client. Michelle has an NVQ Level 3 in Health & Social Care and is currently engaged on the Level 4 qualification.


Jack juggles two roles – Client Administrator and IT Support. His responsibilities include ensuring all client data is logged and stored correctly, and supporting all staff with technology. He is often also the person the office team turn to when any IT issues arise.

Jack Gridley
Client Administrator
Joanna Dembinska
Lead Caregiver


Joanna provides one-to-one support to caregivers, providing guidance, enabling them to concentrate on what they do best. Joanna has an NVQ Level 3 in Health & Social Care and a variety of experience in the community.


Julie has a background in nursing and helps ensure our standards remain high. She conducts 3 month and 6 month reviews of need, and may contact clients throughout the year to ensure everything is going as expected.

Julie Bulmer
Lead Caregiver
Maddie Watts
Registered Manager


Maddie ensures compliance with national standards in all aspects of care and is responsible for the management of the office team and our Caregivers.


Paul is a qualified social worker and Chartered Manager, and jointly owns the Dover office with his wife Maddie. He is responsible for the overall management of the company.

Paul Watts
Managing Director

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Interested in joining our growing team? Fill in the form below, or call us now on 01304 241684 and we’ll call you back. Alternatively, if you like what you see, you can apply here.