About us

Inchwater is an award-winning home care provider and is owned by husband and wife team, Paul and Maddie Watts, who each have more than thirty years of hands-on experience in care, and have strong connections with the Kent area.

We have a strong office team who are there to support caregivers as well as clients. Our 24hr on-call line is available to all staff in case support is needed, and managers have often attended visits to provide a helping hand to caregivers.



Hazel Norton
Registered Manager
With a background in adult social care, takes responsibility for all aspects of care delivery. Hazel has an NVQ Level 5 in Health and Social Care and takes the lead across all Care Management tasks.
Michelle is responsible for creating the weekly rotas, ensuring caregivers are matched to the right client. Michelle has an NVQ Level 4 in Health & Social Care.Michelle Cribben
Jack Gridley
Business IT Systems
Jack juggles two roles – Client Administrator and IT Support. His responsibilities include ensuring all client data is logged and stored correctly, and supporting all staff with technology.
Julie has a background in nursing and helps ensure our standards remain high. She conducts 3 month and 6 month reviews of need, and may contact clients throughout the year to ensure everything is going as expected.Julie Bulmer
Lead Caregiver
Joanna Dembinska
Lead Caregiver
Joanna provides one-to-one support to caregivers, providing guidance, enabling them to concentrate on what they do best. Joanna has an NVQ Level 4 in Health & Social Care and a variety of experience in the community.
Mel provides one-to-one support to caregivers, primarily in the Folkestone and hythe areas. She is often to be seen as she arrives to ‘spot-check’ caregivers, to ensure our standards remain high. Mel has an NVQ Level 3 in Health & Social Care and a depth of experience in the care sector.
Mel Powell
Lead Caregiver
Elaine Goddard
Lead Caregiver
Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge helps us to make sure we are supporting our clients in the way they prefer.
Lucy deals with staff compliance, administration and queries, and is one of the first people you are likely to speak to when you call. She supports the office team with recruitment and retention and is an active caregiver.Lucy Dean
Admin Assistant
Maddie Watts
Registered Manager
Maddie ensures compliance with national standards in all aspects of care and is responsible for the management of the office team and our Caregivers.
Paul is a qualified social worker and Chartered Manager, and jointly owns the Dover office with his wife Maddie. He is responsible for the overall management of the company.Paul Watts
Managing Director

Looking for our main website? Click here

Interested in joining our growing team? Call us now on 01304 241684 and we’ll call you back. Alternatively, if you like what you see, you can apply here.

Today on Facebook

4 days ago

Inchwater Home Care
💙 Make a difference this winter 💙At Inchwater, we are supporting The Trussell Trust through Dover Foodbank to keep Dover fed this winter. Donations can be made in the Inchwater office, or sent through their Amazon Wishlist below ⬇️ www.amazon.co.uk/hz/wishlist/ls/3CXIK2ZGSO8W4?ref_=wl_share&_ga=2.260497934.2028023171.1701688904… See MoreSee Less
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1 week ago

Inchwater Home Care
💙 The Inchwater team is getting into the Christmas Spirit! 💙It might seem a little early, but come the Christmas period, our caregiving team will be super busy with clients. So we all went out for our team Christmas meal on Sunday, hosted by the fabulous La Salle Verte. We even had a raffle raising money for our national charity of the year Macmillan! Total raised to be announced later…#community See MoreSee Less
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4 weeks ago

Inchwater Home Care
💙 Next up in the “our staff are awesome” category… a huge congratulations to Hazel for receiving a National Finalist award for Women Achieving Greatness in Social Care! 💙Proof our team really do go above and beyond 😁 We couldn’t be prouder! ⭐️ See MoreSee Less
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